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Frequently Asked Questions
Do I need a prescription to make a purchase?
No, the products on this site do not require a prescription. However, you may receive a product recommendation from your dermatologist, nurse practitioner, physician assistant or esthetician based on your specific condition or treatment plan.
Do I need to see a doctor to to make a purchase?
No. However, if you have questions or concerns about your skin, it's always a good idea to schedule an appointment. Our providers are here to help you. Call us toll free(833) 257-7546 orrequest an appointment.
How much does shipping cost?
Orders are shipped via United States Postal Service, and are generally processed the same day or the next business day. Confirmations and updates with tracking information are sent via text or email.
What if I need to make a return or exchange?
Contact us at retailservices@pinnacleskin.com or (629) 236-5624 to discuss product returns or exchanges. Our team pledges a response time within 48 hours.
If a product arrives damaged, it may be exchanged for the same product, or returned for a refund.
Opened products may be returned or exchanged within 15 days of purchase if it has been determined there has been an allergic reaction.
Return shipping costs may apply, and refunds are not issued until product(s) are received in our office.